Support & Maintenance
We don't just build your website and wave goodbye - we're here for you even after your site is shipped. Have complete peace of mind by joining our Support & Maintenance plans and count on our ongoing support to ensure your website stays up-to-date, secure, and running smoothly. Let us be your partner in online success.
You've got a new website, but why does it need maintaining?
Website maintenance is the process of keeping a website up-to-date, running smoothly, and performing optimally.
It includes tasks like ensuring all links are working, updating content, fixing broken links, backing up the site regularly, and monitoring the site's performance. It is essential to regularly perform web maintenance to prevent technical issues, improve the user experience, and ensure that the site continues to rank high in search engine results pages (SERPs).
There are several types of website maintenance, including:
- security updates
- plugin and theme updates
- backup and disaster recovery
- performance monitoring and optimisation
- security scanning
- user management
- search engine optimisation (SEO)
- accessibility updates
Website maintenance is important for small business owners to ensure the success of their brand.
Choose the right plan for you
Once your website is live, take advantage of our support and maintenance packages.
3 Month minimum contract.
Starter
All the essentials
£150/Month
- Hosting
We use Netlify’s secure and performant global edge network to host your website. - Monthly Security Updates
Keep your site secure and up to date with all essential system updates from our technology partners. - Contact forms
Includes up to 100 form submissions per month - Email Support
Email support with a guaranteed response within 1 business day - 1 extra user
on your Content Management System - Carbon Offsetting
We plant trees to carbon offset your website, making sure we are as eco-friendly as possible 💚 🌱 - Consult, Advisory & Development time not included
- Hosting
Small Business
Simple support, when you need it
£500/Month
- Hosting
We use Netlify’s secure and performant global edge network to host your website. - Monthly Security Updates
Keep your site secure and up to date with all essential system updates from our technology partners. - Contact forms
Includes up to 100 form submissions per day - Priority Support
Email and Live chat support (Slack/Teams/Hangouts) with a guaranteed response within 2 hours (during business hours) - Carbon Offsetting
We plant trees to carbon offset your website, making sure we are as eco-friendly as possible 💚 🌱 - Customised Emails
Using branded emails to create a great first impression - Site Health Check
A report into your core web vitals (SEO, Performance, Accessibility and Best Practices) - 4h Consult, Advisory & Development
Time dedicated to further improve your site (on a rolling 3-month period)
- Hosting
Medium Business
Support for business
£1000/Month
- Hosting
We use Netlify’s secure and performant global edge network to host your website. - Monthly Security Updates
Keep your site secure and up to date with all essential system updates from our technology partners. - Contact forms
Includes up to 5000 form submissions per day and dedicated Email IP Address - Premium Priority Support
Email and Live chat support (Slack/Teams/Hangouts) with a guaranteed response within 1 hour (during business hours) - Carbon Offsetting
We plant trees to carbon offset your website, making sure we are as eco-friendly as possible 💚 🌱 - Customised Emails
Using branded emails to create a great first impression - Full Site Health Check
A report into your core web vitals (SEO, Performance, Accessibility and Best Practices), Google Search Console and Google Analytics - 8h Consult, Advisory & Development
Time dedicated to further improve your site (on a rolling 3-month period) - 1h Monthly Check-in
Discuss monthly reports, generate roadmaps - Dedicated Trello
to project manage tasks
- Hosting
Custom
Need something a little unique? We can always work out a custom plan and services for mission-critical websites.
Not on one of our support and maintenance packages, but need support?
When you need a hand with your site but aren't on one of our support and maintenance packages, you can raise a support request. We'll aim to respond within 3 business days.
This work may be chargeable; we'll agree on any costs in advance.
RAISE A TICKET